FAQs

FAQ's

How will the overall setup happen?

Once your account has been created, you will receive a mail from ZeusLabs with your log-in details and attached step by step guide to help you configure and set up your online menu. Once your online menu is ready, there are amazing themes ready to pick from for your menu. Lastly, we provide you a small code that is to be added to your website to start taking orders online.

Can ZeusLabs set up the menu on my behalf?

Yes, ZeusLabs provides a menu set up service, prices vary dependent on requirements . You can subscribe to the plan that best suits your requirement and mail us the menu spreadsheet file at info@zeuslabs.co.uk

Does this work for other businesses as well.?

Yes, it does work for other businesses as well. However, there could be customization's involved, which would be chargeable.

Can I expect any Customization for my ordering site?

Yes, we do offer customization's. Free customization's include colour change and font change in ZeusLabs themes to match your brand look and feel. Any customization's that include implementation of a new theme or custom ordering flow are chargeable.

What is the process for marketing the restaurant online ordering?

You can share the online ordering link with your registered customers to start accepting online orders.

What is the training process for shop/restaurateur and the shop/restaurant staff?

Any features you are unsure about, we will make a youtube tutorial to walk you through the process on the platform, many subjects have already been covered on our you-tube channel https://bit.ly/ZeusLabsTutorials

Will I be able to run my own promotions?

ZeusLabs offers an inbuilt coupon engine in the system where coupons can be created matching the offline schemes being run by the restaurant. For example if you are currently running Buy1 Get 1 Pizza free offline and the code is BUY50 then a similar coupon can be created in the ZeusLabs online ordering system and be run online as well.

Where can I list my technical queries and how will they be answered?

info@zeuslabs.co.uk

Will my current POS system be able to integrate with the online delivery system?

A complete point of sale integration is available although it is chargeable and can only be facilitated if the POS provider is willing to share POS APIs or is ready to take ZeusLabs APIs and integrate at their end.

How do I get update of web orders?

A web order when placed will be notified through mail to both restaurant owner and the customer. If you subscribe to our ZeusLabs remote printer service, once you accept an order on the printer, customers automatically receive email update

Where can I make changes to the menu?

The changes to the menu can be made in the quick menu set up section.

Where can I set different lunch and dinner menu?

Different categories can be created like Lunch menu and for each category a time can be assigned for example orders only from 12 pm till 4 pm.

Will the restaurant be able to black list customers?

Yes, the restaurant can blacklist customers by using simple details like phone number or customer id.

Will the system have different items and/or different structures at different locations?

Yes, Different menu items can be tagged for different location where the restaurant is serving. The new items can be added where it is exclusively launching the menu specials.

Will I be able to put charges on delivery?

Yes, delivery charges can be added for different locations. For a restaurant with multiple outlets the delivery charges will be automatically be added as per the customer’s locations using google mapping api.

What if I have my own website? Will your online ordering system be able to integrate within it?

You don’t have to worry about two different websites; the online ordering system can be integrated within your website. Just provide us with your FTP details and there you are ready to go.